Shipping policy

Shipping & Delivery

At VexonPro, we aim to make shipping information clear and straightforward.

Please review the information below before placing your order.

Order Processing

Orders are typically processed within 2–4 business days after payment has been confirmed.

Processing times may be longer during weekends, public holidays, high-volume periods, or when additional order verification is required.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

We currently offer:

Free standard shipping on orders over €59.

For orders below €59, applicable shipping charges will be displayed at checkout before payment.

The final shipping fee, if any, will always be shown before you complete your purchase.

Estimated Delivery Times

After your order has been processed and dispatched, estimated transit times are:

Standard Shipping: approximately 10–15 business days

Express Shipping: approximately 5–10 business days, where available

Delivery times are estimates and may vary depending on destination, carrier operations, customs processing, public holidays, and other circumstances outside our control.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number.

Please allow some time for tracking information to update after your parcel has been handed to the carrier.

Customs & Import Charges

International orders may be subject to customs duties, import taxes, or other local charges depending on the destination country.

Where applicable, these charges are the responsibility of the recipient unless otherwise stated during checkout.

Delivery Delays

Occasional delays may occur due to carrier operations, customs clearance, severe weather, peak shopping periods, or other circumstances outside our control.

If your tracking information has not updated for an extended period, please contact our customer support team.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us with your order number and relevant photos or information.

Our support team will review the issue and assist you with the appropriate next steps.

Contact Us

If you have questions about shipping or delivery, please contact:

Email: support@vexonpro.com