Privacy Policy

We take your privacy seriously. This privacy statement sets out how vexonpro (collectively, “we”, “us” or “our”) collects, uses, discloses and otherwise processes your personal data in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong Special Administrative Region (“PDPO”)PCPD.

Collection and Use of Personal Data

Personal data means any data relating directly or indirectly to a living individual, from which the identity of the individual can be directly or indirectly ascertained, and which is in a form in which access to or processing of the data is practicable under the PDPOPCPD. Personal data does not include data that has been irreversibly anonymised or aggregated such that an individual can no longer be identified, whether by combination with other data or otherwise.

Promoting safety and security

We adhere to the six Data Protection Principles (“DPPs”) under Schedule 1 of the PDPO, including lawfulness, fairness, transparency, data minimisation and purpose limitation. We implement technical and administrative safeguards to protect personal‑data security. We process personal data to verify accounts and user activities, prevent fraud, investigate suspicious or potentially unlawful conduct, and enforce our terms and policies. Such processing is based on our legitimate interest in safeguarding our products and services.

Below describes categories of personal data we may collect and how we use it.

What Personal Data We Collect

ⅰ. Data you provide

We collect personal data you submit when you use our products and services or interact with us, for example when you register an account, contact support, complete online surveys, or use our online help‑chat functions. If you make purchases, we collect purchase‑related personal data, account and authentication information, together with billing, delivery and contact details.

ⅱ. Service‑usage data

When you visit our website or application, we may collect information about your device type, unique device identifier, IP address, operating system, browser type, usage metrics, diagnostic logs and location‑related data from computers, mobile phones or other devices you use to access our services. Where enabled, our services may use GPS, IP address and comparable technologies to derive approximate device location for improving our products and user experience.

How We Use Your Personal Data

In general, we process personal data to provide, enhance and develop our products and services, communicate with you, deliver targeted advertising and services, and protect our business and users.

ⅰ. Providing, improving and developing our products and services

We use personal data to deliver, refine and expand our products, services and advertising offerings, including for data analytics, research and audits. This processing is based on our legitimate business interests in operating and sustaining our services. Where you enter contests or promotions, we may use your submitted personal data to administer those activities. Such promotions may contain additional rules governing data usage; please review them before participation.

ⅱ. Communicating with you

Upon your prior explicit consent, we may use your personal data to send marketing communications relating to our own products and services, notify you about your account and transactions, and update you on our policies and terms. You may opt‑out of marketing‑related emails by contacting us. We also process your information to handle and respond to your enquiries.

Subject to your prior explicit consent, we may share your personal data with third‑party partners for them to send you marketing materials for their goods and services. With your prior explicit consent, we may use personal data to customise your user experience across our and third‑party websites and applications, and to measure the performance of our promotional campaigns.

NOTE: Where processing relies on your explicit consent above, you may withdraw consent at any time by contacting us. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

Definition of "Cookies"

Cookies are small text files stored within web browsers. Cookies are widely used to store and retrieve identifiers and other information on computers, mobile phones and other devices. We also deploy comparable technologies, including locally‑stored browser or device data, device‑linked identifiers and software utilities for equivalent purposes. Within this statement, all such tracking technologies are collectively referred to as “cookies”.

Use of Cookies

We deploy cookies to deliver, secure and improve our products and services: personalising content, serving and measuring advertising performance, analysing user behaviour and delivering safer user experiences. The specific cookies applied vary according to which websites and services you access.

Disclosure of Personal Data

We may disclose personal data to our strategic business partners who assist us in delivering our products, services and marketing activities. Personal data will only be shared with these parties for delivering or improving our products, services and advertising. We will not disclose your personal data to third parties for their direct marketing purposes without your prior explicit consent.

Data Disclosure, Storage, Transfer and Processing

ⅰ. Compliance with legal obligations

We may disclose or process personal data to satisfy statutory requirements under Hong Kong law or applicable laws of your place of residence.

ⅱ. Implementation of this statement and business transactions

Personal data may be shared with our affiliated group companies. In the event of merger, corporate reorganisation, acquisition, joint venture, assignment, spin‑off, transfer, sale or disposal (including insolvency‑related proceedings) of all or part of our business, personal data may be transferred to the relevant third‑party successor. We may also disclose personal data where we bona‑fide determine disclosure is reasonably necessary to protect our legal rights, pursue remedies, enforce our terms, investigate fraud, or safeguard our operations and users.

ⅲ. Law enforcement and public‑interest disclosures

We may disclose personal data pursuant to court orders, legal proceedings, or requests from public and governmental authorities within or outside Hong Kong. Disclosure may also occur where it is necessary for national security, law‑enforcement or other matters of public importance.

Your Rights under the PDPO

We take reasonable steps to keep your personal data accurate, complete and up‑to‑date. Under the PDPO, you hold the right of access to personal data we hold about you and the right of correction of inaccurate personal dataPCPD. You may withdraw any consent you previously granted for data processing at any time free of charge. You may lodge a complaint with the Office of the Privacy Commissioner for Personal Data (“PCPD”), Hong Kong’s data‑protection regulator, regarding our handling of your personal data

To protect personal‑data security, we may request verification evidence to confirm your identity before responding to your data‑access or correction requests. Certain applicable laws or exemptions may permit or require us to decline part or all of your request. Please contact us to exercise your rights. We will respond to valid access‑or‑correction requests within 40 calendar days as required under the PDPO.

Third‑Party Websites and Services

Our website, products and services may contain hyperlinks enabling you to access third‑party websites, products and services. We assume no responsibility for the privacy policies, data practices or content of those third‑party platforms. This Privacy Statement applies exclusively to personal data collected by us through our own products and services. We recommend you review the privacy notices of any third‑party service before use.

Data Security, Integrity and Retention

We apply reasonable technical, administrative and physical security safeguards to prevent unauthorised access, alteration or misuse of your personal data. We retain personal data only for periods necessary to fulfil the purposes set out in this Privacy Statement, unless longer retention is required or permitted by applicable law.

Storage and Cross‑boundary Transfer of Personal Data

When you use our services, your personal data may be processed or transferred to jurisdictions outside Hong Kong. Data‑protection rules in overseas jurisdictions may offer different or lower levels of privacy protection compared with Hong Kong’s PDPO. If you object to your personal data being processed or stored outside Hong Kong, please discontinue using our services immediately.

Amendments to this Privacy Statement

We may revise this Privacy Statement from time‑to‑time to reflect new technologies, industry practices and regulatory requirements. If you disagree with the revised statement, you must cease using our products and services and contact us to close your user account.